Accident & Insurance Advice Newcastle
At Premier Vehicle Care, we understand that being involved in an accident can be stressful, inconvenient, and overwhelming. That’s why we offer a complete claims handling service in Newcastle designed to take the hassle out of the process. From dealing with insurance companies to arranging repairs and replacement vehicles, we’re here to support you every step of the way.
Our experienced team will liaise directly with your insurer, manage all the paperwork, and ensure your vehicle is repaired to the highest standard. We’ll make sure everything runs smoothly so you can get back on the road with confidence.
Unlike insurer-approved garages that often focus on cutting costs, we put your safety and your car first. We only use genuine manufacturer parts, follow the highest repair standards, and ensure your warranty remains fully protected. With Premier Vehicle Care, you stay in control of where your car is repaired, while we handle the hard work of liaising with insurers and engineers. That way, you can focus on getting back on the road with confidence.
Why Choose Us For Claims Handling?
When you choose Premier Vehicle Care, you’re not just choosing a repair centre – you’re choosing a team that puts your best interests first. Unlike insurers who often direct repairs to their “approved” garages to cut costs, we make sure your vehicle receives the care and attention it deserves.
Here’s how we help:
- Complete claim management: We handle all communication with your insurance company.
- Negotiation with engineers: Ensuring your repair is carried out to the correct standard.
- Replacement vehicles: We’ll arrange a like-for-like replacement car if the accident was not your fault.
- High-quality repairs: We only use genuine manufacturer parts to protect your vehicle’s warranty.
- Stress-free process: From start to finish, we keep things simple, transparent, and hassle-free.
Do I Need Claims Handling Support?
If you’ve recently been in an accident, you may feel pressured to use your insurer’s chosen repairer. However, it’s important to know your rights:
The choice of repairer is yours: You are not obligated to use the garage suggested by your insurer.
Only one estimate is required: Don’t be pushed into gathering multiple quotes.
Your warranty matters: Repairs using non-genuine parts may invalidate your manufacturer’s warranty.
You’re entitled to a replacement car: If the accident wasn’t your fault, you can receive a like-for-like vehicle.
By letting Premier Vehicle Care handle your claim, you’ll have peace of mind knowing your car is in safe hands and being repaired to the correct manufacturer standards.
What’s Included In Our Claims Handling Service?
Our comprehensive accident and insurance claims handling service covers everything you need after an accident:
- Insurance company communication and claim negotiation
- Liaising with insurance engineers
- Booking and managing repairs
- Arranging replacement vehicles
- Professional car repairs using genuine parts
- Full safety checks
- Vehicle cleaning before return
We take care of it all so you don’t have to.
The Benefits Of Professional Claims Handling
Choosing Premier Vehicle Care for accident claims handling in Newcastle ensures:
- Less stress: We manage the process on your behalf.
- Better quality repairs: Your car is repaired to manufacturer standards.
- Safety assurance: Genuine parts and safety checks protect you and your passengers.
- Protecting your warranty: We only use original parts to keep your manufacturer’s warranty valid.
- Time saved: No long calls with insurers or chasing paperwork.
We Are A Stellantis-Approved Repair Centre
As a Stellantis-approved repair centre, we meet the highest manufacturer standards across all repairs. We’re authorised to work on:
- Vauxhall
- Citroën
- Peugeot
- DS
- Jeep
- Fiat
- Abarth
- Alfa Romeo
This approval means your vehicle is repaired using the correct tools, parts, and processes recommended by the manufacturer.
Professional Vehicle Servicing - Manufacturer Approved
Bodyshop, Benfield Road
MOT Service Tyres, Rothbury Terrace
TAX & MOT Checker
Using the new free online tax checker you can check any vehicle against the DVLA database to ensure it has been taxed.
You can also check to see when your MOT is due.
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As well as tyres we also offer wheel balancing and tracking.
Bridgestone
Large Selection of Bridgstone Tyres
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Large Selection of Continental Tyres
Dunlop
Large Selection of Dunlop Tyres
Goodyear
Large Selection of Goodyear Tyres
Michelin
Large Selection of Michelin Tyres
Pirelli
Large Selection of Pirelli Tyres
Runway
Large Selection of Runway Tyres
Accident & Insurance Advice Newcastle FAQs
Do I have to use the repair garage my insurance company recommends?
No. The choice of repairer is always yours. Insurers may try to steer you towards their “approved” garages, but you are legally entitled to choose where your car is repaired.
How many estimates do I need to provide to my insurer?
Only one estimate is required. At Premier Vehicle Care, we’ll handle this for you and liaise directly with your insurance company.
Can you deal with my insurance company on my behalf?
Yes. All we need are your insurer’s details and your claim reference. From there, we’ll manage the entire process, from negotiations with insurance engineers to arranging a replacement vehicle.
Am I entitled to a replacement vehicle if the accident wasn’t my fault?
Absolutely. If you’re not at fault, you have the right to a like-for-like replacement vehicle while yours is being repaired.
Will my manufacturer’s warranty be affected by accident repairs?
Not with us. We only use genuine manufacturer parts and follow approved repair methods to ensure your warranty remains intact.
Why shouldn’t I let my insurer send my car to their “approved” garage?
Insurers often focus on keeping costs down, which can mean cheaper parts or rushed repairs. Choosing your own trusted repairer ensures quality, safety, and peace of mind.
Do you use genuine or imitation parts for repairs?
We always use genuine manufacturer-approved parts. Non-genuine parts may not fit correctly, lack rust protection, and could invalidate your warranty.
Will my car be cleaned after repairs?
Yes, we return your vehicle fully repaired, cleaned, and ready to drive.
Can you recover uninsured losses for me?
Yes, if the accident wasn’t your fault, you are entitled to the recovery of any uninsured losses. We can guide you through this process.
How do I start the process with Premier Vehicle Care?
It’s simple, just provide us with your insurance company’s details and your claim reference. We’ll take care of the rest, keeping the process smooth, transparent, and hassle-free.
Premier Vehicle Care Limited - Registered in England & Wales 05441017 - Incorporated on 3 May 2005. Premier House, Benfield Road, Newcastle Upon Tyne, NE6 5XA