Accident & Insurance Advice Newcastle upon Tyne
We can take a lot of the stress and hassle away. Dealing with all of the major insurance companies can be a nightmare, call centres not only in the UK but sometimes far away.
All we need is the insurance company details and the claim reference and we do the rest. We will manage the claim, negotiate with the insurance engineers, book you in with a replacement vehicle, repair your car, clean your car and return it to you. (Sounds straight forward doesn’t it?)
Remember your rights if you have an accident:
- Only one estimate is required
- The choice of repairer is yours
If the accident is not your fault:
- You are entitled to a like for like replacement vehicle
- You are entitled to the recovery of any uninsured losses
Your rights in this area were confirmed by a directive from the Office of Fair Trading issued in 1993
This is an extract from an article published in the Daily Telegraph:
“Around 75% of all car accidents are controlled by insurers through their call centres. They send policyholders’ cars for repairs to “approved” garages that they, the insurers, have chosen to be on their networks. This enables insurers to dictate the level, quality and cost of service to be provided to their own customers.”
“Consumers might think that insurance company “approval” means that repair shops have the correct skills and equipment to undertake proper and safe repairs. While it is true that repairers have to get the right tick in the box before selection, little of that information pertains to their technical skills and equipment. This is simply not good enough in a world where cars and repair equipment are becoming ever more complex.”
Insurance companies arrange accident repairs to keep their own costs down.
You need to ask yourself a few questions before handing your vehicle over to your insurance company.
- Does keeping their costs down mean repairing your car cheaply?
- What level of service and quality of repair will you receive?
- Will original manufacturer parts be used or imitation parts?
- Will your manufacturers warranty remain intact?
- What warranty will the repairs have?
- Do the repairers have the necessary equipment to repair your car?
- Will the relevant safety checks be carried out?